Location: The Pearl-Qatar, Doha, Qatar
Workplace: On Site (Luxury Resort & Residences)
Company: Four Seasons Resort and Residences – The Pearl-Qatar
Job Type: Permanent, Full-time
Start Date: As soon as possible
Vacancies: As per operational requirements
Schedule: Rotational shifts (Morning, Evening, Night, Weekends, and Holidays)
Job Overview
Four Seasons Resort and Residences at The Pearl-Qatar is seeking a polished, guest-focused, and professional Front Desk Agent to join its Front Office team.
This role is ideal for individuals who are passionate about hospitality, enjoy working in a luxury environment, and take pride in delivering exceptional guest experiences. As the first and last point of contact for guests, the Front Desk Agent plays a key role in creating memorable impressions that reflect Four Seasons’ world-class service standards.
Job Details
| Field | Details |
|---|---|
| Position | Front Desk Agent |
| Employer | Four Seasons Resort and Residences – The Pearl-Qatar |
| Location | Doha, Qatar |
| Workplace | On site |
| Hours | Full-time |
| Employment Type | Permanent |
| Start Date | As soon as possible |
| Job Requisition ID | REQ10360104 |
Key Responsibilities
As a Front Desk Agent, you will:
- Welcome guests warmly and professionally during check-in and departure
- Deliver exceptional service throughout the guest’s stay
- Handle guest inquiries regarding hotel services, facilities, events, and local directions
- Respond to guest requests accurately and in a timely manner, both in person and by phone
- Resolve guest concerns and complaints with professionalism and empathy
- Personalize guest experiences by recognizing preferences and special requests
- Adhere strictly to Four Seasons service standards, policies, and procedures
- Work collaboratively and harmoniously with colleagues and supervisors
- Comply with all employee conduct rules and workplace standards
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Education, Experience, and Skills Requirements
To qualify for this role, you should have:
Education:
- Diploma or relevant hospitality education preferred
Experience:
- Minimum 1+ year of experience in a luxury hotel or similar environment (considered an asset)
Skills:
- Excellent communication and interpersonal skills
- Strong customer service and guest-centric approach
- Cross-cultural awareness and sensitivity
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
Work Environment
This role involves:
- Working in a luxury beachfront resort environment
- Standing for extended periods during shifts
- Direct interaction with international guests
- Rotational shifts including weekends and holidays
- Adherence to high service, safety, and conduct standards
Personal Suitability
You should be:
- Guest-focused and service-driven
- Courteous, professional, and detail-oriented
- Adaptable and calm under pressure
- A strong team player
- Passionate about luxury hospitality
Benefits Offered
Four Seasons offers:
- Competitive salary package
- Full-time, permanent employment
- Living accommodation in a high-quality, fully resourced apartment
- Complimentary meals in employee dining facilities
- Free transportation to and from work
- Medical coverage
- Paid home leave tickets
- Complimentary nights at Four Seasons hotels worldwide
- Excellent training and development opportunities
- Employee recognition programs
- Diverse and inclusive workplace with over 50 nationalities
Work Authorization
Work authorization will be arranged by the hotel for the selected candidate
Four Seasons is an equal opportunity employer and is committed to diversity, inclusion, and creating a respectful workplace for all employees.
Who Can Apply
Applications are accepted from:
- Qualified local candidates
- International candidates (work authorization provided by employer)
How to Apply
Interested candidates are encouraged to apply through the official Four Seasons careers portal before the closing date.
Application Deadline: January 17, 2026
Learn more about careers at Four Seasons through:
- Four Seasons Careers Website
- LinkedIn – Four Seasons Hotels and Resorts
- Facebook – Four Seasons Jobs
- Twitter – @FourSeasonsJobs
Shortlisted candidates will be contacted for the next stage of the recruitment process.