Location: Remote (within EMEA region)
Workplace: Remote only
Company: SGS Consultants
Job Type: Permanent, Full-time
Start Date: As soon as possible
Vacancies: Multiple positions available
Salary: Competitive package (based on experience)
Schedule: Full-time hours, with flexibility based on business needs
Job Overview
SGS Consultants is seeking a Customer Service Representative to support communication between clients and candidates across the EMEA region.
This role is perfect for organised, friendly, and customer-focused individuals who enjoy helping people, managing communication, and ensuring smooth coordination between teams. If you’re dependable, digitally savvy, and ready to build a rewarding remote career—this is an excellent opportunity to join a respected talent consulting firm working with clients across the UK and US.
Job Details
| Field | Details |
|---|---|
| Position | Customer Service Representative |
| Employer | SGS Consultants |
| Location | Remote (within EMEA region) |
| Workplace | Remote only |
| Salary | Competitive compensation |
| Hours | Full-time |
| Employment Type | Permanent |
| Start Date | As soon as possible |
| Vacancies | Multiple positions available |
Key Responsibilities
As a Customer Service Representative, you will:
- Respond promptly to emails and messages from clients and candidates
- Provide clear, accurate information while resolving queries professionally
- Support the scheduling, coordination, and communication flow between internal teams
- Maintain up-to-date and accurate CRM records
- Ensure every interaction reflects SGS Consultants’ customer-first standards
- Assist with administrative tasks related to the hiring and client management process
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Education, Experience and Skill Requirements
To qualify for this role, you should have:
- Education: No formal qualification required (training provided)
- Experience: Previous customer service, admin, or communication experience is an advantage
- Technical Skills: Comfortable using email, chat tools, and CRM systems
- Language: Strong English communication skills (written and spoken)
- Personal Skills: Polite, patient, organised, and detail-oriented
Work Environment
This role involves:
- Working remotely from anywhere within the EMEA region
- Managing communication across different time zones
- Using digital tools for coordination, scheduling, and CRM updating
- Supporting global hiring processes in a fast-moving environment
- Collaborating virtually with consultants and internal teams
Personal Suitability
You should be:
- Friendly, professional, and customer-focused
- Reliable, self-motivated, and able to work independently
- Calm under pressure with strong attention to detail
- Highly organised with excellent communication skills
- Tech-savvy and comfortable working in a fully remote setup
Benefits Offered by SGS Consultants
SGS Consultants provides:
- Remote flexibility across the entire EMEA region
- Supportive leadership and collaborative team culture
- Ongoing training, tools, and development support
- Opportunities for internal progression and long-term career growth
- Exposure to UK and US recruitment operations
- Modern digital working environment
How to Apply
If you enjoy helping people and want to work in a supportive remote role, we’d love to hear from you.
Apply directly through LinkedIn or submit your CV via the official SGS Consultants application page.
Note
SGS Consultants is committed to diversity and inclusion. We encourage applications from women, individuals with disabilities, LGBTIQA+ communities, and candidates from all backgrounds across the EMEA region.
Some roles may require verification checks based on client requirements.
Application Deadline
Advertised until further notice.