Location: Doha, Qatar
Workplace: On-site only (CB Plaza Branch)
Company: Commercial Bank of Qatar (CBQ)
Job Type: Full-time
Start Date: As soon as possible
Vacancies: Multiple positions available (Qatari nationals & children of Qatari mothers only)
Application Deadline: Open until filled
Job Overview
Commercial Bank of Qatar (CBQ), one of the nation’s leading financial institutions, is seeking professional, customer-oriented, and motivated Customer Service Agents to join its dynamic branch team at CB Plaza, Doha.
This opportunity is open exclusively to Qatari nationals and children of Qatari mothers who are passionate about delivering excellent customer service, supporting banking operations, and representing the bank’s values of trust, innovation, and commitment.
If you have strong communication skills, a service-driven mindset, and the ability to thrive in a customer-facing role — this position is a perfect way to build your career in Qatar’s premier banking sector.
Job Details
| Field | Details |
|---|---|
| Position | Customer Service Agent (Qatari & children of Qatari mother) |
| Employer | Commercial Bank of Qatar (CBQ) |
| Location | Doha, Qatar |
| Workplace | On-site only |
| Job Type | Full-time |
| Employment Type | Permanent |
| Start Date | As soon as possible |
| Vacancies | Multiple |
| Category | Banking / Customer Service / Operations |
| Application Deadline | Open until filled |
About Commercial Bank of Qatar (CBQ)
Founded in 1975, Commercial Bank of Qatar is one of the country’s most established and respected financial institutions. CBQ offers a full range of retail, corporate, and investment banking services across Qatar, known for its customer-first approach, technological innovation, and long-standing contribution to the nation’s economic growth.
Joining CBQ means becoming part of a forward-thinking organization that values service excellence, teamwork, and continuous professional development.
Key Responsibilities
As a Customer Service Agent, your key duties include:
- Meeting and building rapport with CBQ branch customers to ensure satisfaction and foster long-term relationships.
- Advising customers on various CBQ products and services to identify and generate sales opportunities.
- Promoting and educating customers on alternative banking channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct, etc.) to improve efficiency and customer convenience.
- Assisting customers in completing necessary formalities and documentation as per CBQ policies.
- Following up and monitoring customer applications to ensure timely processing according to bank guidelines.
- Supporting branch initiatives and maintaining a professional and welcoming customer environment.
Also Check:
Education, Experience, and Language Requirements
| Requirement | Details |
|---|---|
| Education | Bachelor’s Degree in Business or a related field. |
| Experience | Previous experience in customer service, banking, or financial operations preferred. |
| Language | Proficiency in Arabic and English (spoken and written). |
| Technical Skills | Basic knowledge of banking systems, customer service software, and MS Office tools. |
Work Environment
This role involves:
- Working in a branch-based, customer-facing environment.
- Engaging directly with customers to resolve inquiries and provide support.
- Collaborating with internal departments to ensure service excellence.
- Maintaining professionalism and confidentiality in all transactions.
Personal Suitability
The ideal candidate will be:
- Friendly, courteous, and professional in all interactions.
- Customer-focused with strong interpersonal and communication skills.
- Reliable, responsible, and attentive to detail.
- Able to work efficiently under pressure and meet service standards.
- Passionate about developing a career in banking and financial services.
Benefits Offered by Commercial Bank of Qatar
When you join CBQ, you become part of a reputable and employee-focused organization that values performance, learning, and growth. Employees can expect:
- Competitive compensation package.
- Structured career development programs.
- Comprehensive training and mentorship opportunities.
- Supportive and inclusive work culture.
- Opportunities for long-term career growth within Qatar’s leading bank.
How to Apply
If you meet the qualifications and are ready to start a rewarding career with one of Qatar’s most trusted banks, we’d love to hear from you!
Apply online through CBQ’s official career portal or submit your application referencing Requisition ID 7464.
Application Deadline: Open until filled