A company in Nangang District, Taipei City, is hiring Customer Service Agents – French for full-time positions. The role is suitable for entry-level candidates, and previous work experience is not required.
The successful candidates will provide efficient, professional, and empathetic customer service across multiple communication channels, including Zendesk and social media direct messages. Customer service agents will also handle orders, returns, shipment tracking, refunds, customer complaints, and other operational tasks.
The position requires both English and French language skills. Candidates should have intermediate English listening, speaking, reading, and writing abilities. For French, intermediate listening and speaking skills are required, while reading and writing should be at a proficient level.
The position offers a monthly salary of NT$36,000 or above, with daytime working hours and a two-day weekly rest schedule.
Job Details
| Field | Details |
|---|---|
| Location | Nangang District, Taipei City, Taiwan |
| Workplace | Nangang District, Taipei City |
| Job Title | Customer Service Agent – French |
| Job Type | Full-time |
| Salary | NT$36,000+ per month |
| Work Schedule | Day shift |
| Leave Policy | Two days off per week |
| Work Experience | No experience required |
| Education | University (college) or above |
| Language Requirements | English and French |
| English Level | Intermediate listening, speaking, reading and writing |
| French Level | Intermediate listening and speaking; proficient reading and writing |
| Vacancies | 2 Positions |
| Job Category | Text Customer Service / Other Customer Service Personnel |
| Job Skills | Customer Complaint Handling |
| Application Status | 0–5 applicants |
| Last Updated | September 7, 2026 |
Key Responsibilities
As a Customer Service Agent – French, you will be responsible for the following:
- Provide efficient, professional, and empathetic customer service across different communication channels.
- Respond to customers through Zendesk and social media direct messages.
- Handle customer orders and related operational requests.
- Process product returns and refunds according to company procedures.
- Track shipments and assist customers with delivery-related inquiries.
- Handle customer complaints and provide appropriate solutions.
- Work with internal teams to resolve customer issues efficiently.
- Help achieve and improve customer service KPIs, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), Quality Assurance (QA), and First Response Time (FRT).
- Ensure that terms, conditions, promotional information, and other customer-facing details are accurate and consistent across global websites.
- Report product defects, delivery problems, and shipping issues to the appropriate departments.
- Track the progress of reported issues and communicate updates when necessary.
- Provide appropriate compensation solutions for customer complaints within delegated authority.
- Balance customer satisfaction with the company’s business interests.
- Share customer feedback with internal teams to help improve products and operational processes.
- Contribute to improving the overall customer shopping experience.
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Qualifications
Applicants should meet the language and education requirements for the position. Previous work experience is not required, making this opportunity suitable for entry-level candidates.
Education
Candidates must have a university (college) education or above.
Candidates should also have the following:
- Have strong customer service and communication skills.
- Be comfortable handling customer complaints.
- Be able to communicate professionally with customers.
- Have good problem-solving abilities.
- Be capable of handling orders, returns, refunds, and shipment inquiries.
- Pay close attention to details when dealing with customer information and promotional terms.
- Work effectively with internal departments.
- Be empathetic and professional when handling customer concerns.
- Be able to work toward customer service performance targets and KPIs.
Benefits by Employer
The advertisement provides the following employment details:
- Monthly salary of NT$36,000 or above.
- Full-time employment.
- Day shift.
- Two days off per week.
- Entry-level opportunity with no specific experience requirement.
- Opportunity to work in customer service involving international customers and global websites.
- Opportunity to develop skills in customer complaint handling, order management, and customer experience.
How to Apply
Interested candidates can apply through the original 104 job advertisement using the application method provided by the employer.
Candidates should prepare an updated resume highlighting their education, language abilities, communication skills, and any relevant customer service experience.
Last Updated: September 7, 2026